How long will it take to receive my order?
Orders typically ship within 1-2 business days. Delivery times vary depending on your location, but you can expect your order to arrive within 5-7 business days for domestic orders.

Do you ship internationally?
No, we do not yet offer international shipping.

Can I change my shipping address after placing an order?
Once an order is placed, we cannot guarantee changes to the shipping address. However, if you need to make adjustments, please contact us immediately, and we will try our best to accommodate your request before the order ships.

How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier's website.

What is your return policy?
We offer a 30-day return policy for most items. To be eligible for a return, products must be unused, in their original packaging, and in good condition. Some exclusions apply. Please email us if you have specific questions about your return.

How do I return or exchange an item?
To initiate a return or exchange, please contact our customer service team at info@sulahomeessentials.com. We will provide you with a return label and instructions on how to send the product back to us.

How will I be refunded?
Refunds will be processed to your original payment method. Please allow 5-7 business days for the refund to appear in your account after we receive the returned item.

What should I do if my item arrives damaged?
If your item arrives damaged, please contact us within 7 days of receiving your order. We will arrange for a return and send you a replacement or issue a full refund, depending on availability.

Are your products GOTS certified?
Yes, all of our bedding products are GOTS certified. This certification ensures that our products are made from organic materials and meet high environmental and social standards.

Are your products OEKO-TEX® certified?

Yes, our bedsheet sets are OEKO-TEX® STANDARD 100 certified. This means that our textiles have been tested for harmful substances and are safe for human health, giving you peace of mind with every purchase.

Where are your products made?
Our products are thoughtfully crafted in India. We work with trusted manufacturing partners who share our commitment to quality, care, and ethical production practices.

What materials are used in your products?
Our bedding and other home essentials are made from 100% organic cotton, ensuring a soft, breathable, and sustainable product that’s gentle on the skin and the environment.

Are your candles made from natural ingredients?
Yes, our candles are made from natural soy wax and are free from harmful chemicals. Each scent is inspired by our Indian and Tongan roots, offering an authentic, calming experience.

Are the colors of the products accurate in the images?
We strive to represent our products as accurately as possible, but please note that colors may appear slightly different on screen due to lighting and monitor settings.

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal and Apple Pay.

How can I check my order status?
You can check your order status through the tracking link provided in your shipment confirmation email. Alternatively, you can log into your account on our website to view your order details.

Can I modify or cancel my order after it's been placed?
Once an order is confirmed and processed, we are unable to modify or cancel it. However, please contact us immediately if you need assistance, and we will do our best to accommodate you before it ships.

Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. They can be used at checkout for any products on our website.

How can I contact customer service?

You can reach our customer service team via email at info@sulahomeessentials.com. We strive to respond within 24-48 hours on business days. Alternatively, you can fill out our contact form on the website for a quick response.

What are your customer service hours?

Our customer service team is available Monday through Friday, from 9:00 AM to 5:00 PM (PST). We are closed on weekends and holidays, but we’ll get back to you as soon as possible during our business hours.